Effective Customer Service for Startups
Welcome to our course on Effective Customer Service for Startups. This course is designed for startup founders and others who seek practical advice on how to improve your customer service efforts. By the end of the course, you will: - Understand what is customer service, - Learn best practices of customer service, - Understand the benefits of good customer service, - Learn how to improve different aspects of customer service, - Improve your knowledge on customer service aspects of first impressions, effective communication, relationship building and dealing with customer complaints, - Benefit from practical tips on how to train employees, build social media presences and establish loyalty programs. The ideal student for this course is a startup founder that wants to improve customer service efforts of their startup. Also, new entrepreneurs and marketing students can benefit from this course. There are no technical requirements necessary to enroll. We only ask that you come open minded and ready to learn and ready to take some risks. In order to attend this course, you need to follow the course videos, access additional websites provided in the course, utilize the templates and checklists provided and engage with the course participants and instructor. If you need personal support, I am here to help! The instructor for this course is AJ who brings a wealthy business and educational background including 20 years of business experience having founded and developed multiple companies. Also, AJ has an educational background teaching Entrepreneurship courses to University students.