In this conflict resolution training, you'll the whole spectrum of conflicts and how to positively resolve them. Very often conflicts arise very silently and unnoticeable. If you don't tackle on time they will keep growing and escalating. This course will allow you to read the signs and anticipate before they escalate to bigger proportions. These are some of the areas/lessons I'll address in this course of conflict resolution: - Difference between problem, disagreement and conflict - Aspects of a conflict (Danger/risk vs opportunity/possibility to improve) - Causes of a conflict, Signals of a conflict - Perceptions and how we process info, leads to conflicts - Behavioural styles and their impact in conflicts - Steps to clarify a conflict - Conflict styles and outcomes - Communication is key to conflict resolution - Best practices on conflict resolution By the end of the course you'll have a deeper understand of how conflicts arise and grow, how to anticipate and how to tackle them on a win-win outcome. At the end of the course you'll have a section with support material and templates, downloadable. You'll also find a slide pack explaining how this course is relevant to your career.